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Shipping Policy

Shipping Information

Shipments

All shipments move F.O.B. Dallas, Texas unless otherwise specified.    Customers may either make their own freight arrangements or have freight arranged by PST and added to their invoice.   If you elect to make your own transport arrangements PST will provide you the weights, dimensions, classification, and pickup schedule.   We would request you provide the completed Bill of Laden to our shipping department. 

In the absence of routing instructions, we will ship via the least expensive way.   PST evaluates best method and pricing across multiple carriers.   PST usually ships by UPS should size and weight permit. Because of size or weight restrictions, we sometimes have to ship via common carrier.  As a service to you, we have designated a space in your computer account file to put your choice of common carrier. If you wish to ship via a certain common carrier, contact our PST Customer Service and ask them to put that carrier's name into your account file. The following are the different methods of shipment available for most orders:
UPS (United Parcel Service)

Ground Service
Serves the 48 contiguous United States. We find that this service for small packages gives the best results and we use it whenever possible. However, we are limited by the following:

  • Maximum weight per package is 150 pounds

  • Maximum size per package is 108" (length and girth combined).

  • Maximum length for cut material to ship UPS is 96"

UPS Next Day Air* (select 10:30 or end of day)

  • Next working day delivery of packages, however UPS does not guarantee. 

  • Orders must be received prior to 11:00am CST to be processed for shipping.

2nd Day Air* (Blue Label)

  • Maximum weight per package is 70 pounds

  • Delivery to any UPS service area no more than two working days after pickup. 

  • Alaska and Hawaii are served by UPS Blue Label Air Service.

  • Maximum size 130" in length + girth combined. The maximum length on any package is 108". Packages under 25 pounds having a length and girth size over 84" will be charged at the 25-pound rate

  • No aerosol cans or hazardous materials can be shipped Air UPS

3 Day Select*

  • Delivery to any address in the 48 contiguous United States within three business days.

  • Features tracking and delivery at approximately 30% savings over 2nd Day Air.

  • Size and weight restrictions of 2nd Day Air apply to 3 Day Select

UPS Next Day Air - Saturday Delivery

  • Saturday delivery of UPS Next Day Air packages.  Additional charges are added to the Next Day Air charges. Weight, size and hazardous material regulations that apply to UPS Next Day Air shipments also apply to Saturday delivery.

Common Carrier

PST will ship by common carrier only when weight and size limitations require that we do so. Our Dallas facility works closely with multiple carriers daily.  Freight brokers provide a competitive price for each transaction.   Other carriers can be used or specified, however carriers outside our freight brokers network shall be arranged by the customer to include necessary Bill of Laden at time of pickup.        

PST's Service Level

Over the years, we have built our business on service and getting your order shipped as soon as possible.  However, we ask you to please understand we cannot always provide same-day shipping.  It takes hours from the time the order is taken (if there are no problems) until it is packed and ready for shipment. Orders called in late in the day, or orders which have problems (such as exceeding credit limit, account past due, address change, etc.) take longer. We may hold your order for a day or two because we are out of stock on an item and we anticipate receipt of the item in a few days, allowing us to ship your order complete by holding it until the merchandise arrives.  We would like to have several days to process your order. That way, if we ship your order the same day you will be happy, but if we take a couple of days, you will understand.  Sometimes an emergency will come up and you will need the merchandise immediately. We understand this can happen. If you tell us this when you place the order, we will stock check the merchandise you need, and make every effort to get it out the same day. When requesting this service, be sure to get the name and telephone extension of the person you deal with, as it is that person's responsibility to follow this order through. Should any problem arise, contact that person directly.


For questions regarding our freight allowance policy, click here